Lily switched to her "big girl" car seat last weekend. Michael and I went to the fire department to have them installed. While getting the one in my car installed, they get a call and had to leave. We waited a few minutes for someone else to help us, but decided to leave since it was getting close to Lily's nap time. We went back after lunch to finish my seat and to have Michael's installed. They install my seat, and as they were starting to install Michael's they get another call. This time the fireman installing ours didn't have to go on the call. Her seat is still rear facing, and she's much more comfortable in this one.